Some packages may be held by the officials of the importer country’s customs office. If there is any action required, our team will make sure to take it so that your package continues its transit.
The time a package is held at the customs office depends on different factors and often country related. If your package is held at customs, you can contact the courier company in charge of your shipment. Before contacting the courier company, make sure you have your tracking number.
Please note that delivery is sometimes delayed due to customs and may result in unexpected charges which are unfortunately out of our control. Customer shall be responsible for all applicable taxes, duties or customs fees.
If you need more information, please contact our Support Center.